gl96 Privacy Policy

This Privacy Policy ("Policy") describes how gl96, operated through the website gl96.cam (collectively, "gl96," "we," "us," or "our"), collects, uses, stores, and discloses personal information obtained from individuals ("you," "your," or "Player") who access or use the gl96 online gaming platform, including all associated account registration, payment processing, game participation, and customer support services.

This Policy applies to all personal data collected through gl96.cam, whether provided by you directly, collected automatically through your use of the platform, or obtained from third-party sources for the purposes described in this Policy.

By registering an account with gl96 or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

For the purposes of this Privacy Policy and applicable data protection legislation, gl96 is the data controller responsible for the personal information of registered players and platform visitors collected through gl96.cam.

As data controller, gl96 determines the purposes and means of processing your personal data and is responsible for ensuring that your data is handled in accordance with applicable law and this Policy.

Contact details for data-related enquiries are provided in Section 15 of this Policy. All data-related requests, corrections, access requests, and complaints should be directed to the gl96 support team through the channels specified therein.

gl96 collects the following categories of personal data in connection with your use of our platform:

gl96 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data (other than for identity verification where legally required), or health data, unless explicitly required by law or provided voluntarily by you in the context of a responsible gaming support request.

gl96 collects personal data through the following methods:

• Direct submission: Information you actively provide when creating an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotional communication.
• Automated collection: Technical and behavioural data collected automatically through cookies, web analytics tools, server logs, and similar tracking technologies when you access and navigate the gl96 platform.
• Payment providers: Confirmation and reference data received from payment processors such as GCash, Maya, BDO, BPI, Metrobank, UnionBank, Cebuana, and 7-Eleven in connection with your deposit and withdrawal transactions.
• Identity verification services: Data received from third-party Know Your Customer (KYC) and identity verification providers engaged by gl96 to confirm the identity and age of registered players.
• Fraud and risk management partners: Information received from fraud detection and anti-money laundering screening services used to protect the platform and its players from financial crime.

gl96 processes your personal data for the following purposes:

1. Account registration and management: To create and maintain your gl96 account, authenticate your identity at login, and manage your account settings and preferences.
2. Age and identity verification: To confirm that you are 21 years of age or older as required by Philippine gambling regulations, and to verify your identity in accordance with our Know Your Customer obligations.
3. Payment processing: To process deposits and withdrawals through your chosen payment method (GCash, Maya, BDO, BPI, and others) and to maintain accurate transaction records in your gl96 PHP wallet.
4. Game provision: To deliver all games, live casino tables, bingo rooms, and other gaming services available on the gl96 platform, and to record and process the results of your gaming activity.
5. Regulatory compliance: To comply with applicable Philippine law, anti-money laundering regulations, and the consumer protection standards aligned with PAGCOR requirements.
6. Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide account assistance through live chat and email support.
7. Responsible gaming: To monitor gaming activity for indicators of problem gambling and to administer responsible gaming tools, including deposit limits, self-exclusion requests, and cooling-off periods.
8. Security and fraud prevention: To detect, prevent, and investigate fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct on the platform.
9. Marketing and promotions: To send you information about gl96 promotions, bonuses, and new game launches where you have consented to receive such communications. You may withdraw this consent at any time.
10. Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance, design, and feature set of the gl96 platform for all Filipino players.

gl96 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide you with the services described in our Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and certain optional data uses, where your specific prior consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

gl96 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data may be shared with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: GCash, Maya, BDO, BPI, Metrobank, UnionBank, Cebuana, 7-Eleven, and other regulated payment providers, to facilitate your deposit and withdrawal transactions.
• Identity verification providers: KYC and age verification service providers engaged by gl96 to confirm player identity and age eligibility.
• Game software providers: Licensed game studios and live casino operators whose games are accessible through the gl96 platform, to the extent necessary for game delivery and fairness certification.
• Fraud and security services: Anti-fraud, anti-money laundering screening, and cybersecurity service providers engaged to protect the platform and its players.
• Cloud and hosting infrastructure providers: Data storage and infrastructure providers engaged to host and operate the gl96 platform, subject to appropriate data processing agreements.
• Legal and regulatory authorities: Philippine government authorities, regulatory bodies, law enforcement agencies, and courts where disclosure is required by applicable law or a valid legal order.
• Professional advisers: Lawyers, accountants, auditors, and insurers engaged by gl96 in connection with the operation of its business, subject to confidentiality obligations.

gl96 uses cookies, web beacons, pixel tags, and similar tracking technologies to collect technical and behavioural data when you access and navigate the platform. These technologies serve the following purposes:

• Essential cookies: Necessary for the platform to function correctly, including maintaining your login session, storing your wallet balance display preferences, and enabling secure payment flows. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the gl96 platform, which features are used most frequently, and where technical issues occur — enabling us to improve the platform experience for all Filipino players.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts by verifying that requests originate from authenticated users.
• Preference cookies: Used to remember your account preferences, such as your selected language, notification settings, and display preferences, so they persist across sessions.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the gl96 platform on your device.

gl96 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your active gl96 account relationship plus a minimum period following account closure as required by law.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with Philippine anti-money laundering regulations.
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the conclusion of the business relationship, as required by applicable law.
• Customer support communications: Retained for a period of three (3) years from the date of the interaction, unless the content of the communication relates to a legal claim or regulatory matter, in which case it will be retained until that matter is resolved.
• Marketing consent records: Retained for as long as you have an active gl96 account and for a reasonable period thereafter to demonstrate compliance with consent requirements.

When personal data is no longer required for its stated purpose and no legal retention obligation applies, gl96 will securely delete or anonymise that data in accordance with our internal data retention and deletion procedures.

gl96 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and gl96 servers;
• Encryption of sensitive data fields — including financial account references and identity document details — at rest within our database infrastructure;
• Role-based access controls limiting staff access to personal data strictly to those with an operational need;
• Full audit logging of all access to and modifications of player account data;
• Two-factor authentication requirements for all administrative access to player data systems;
• Regular security assessments and penetration testing of the gl96 platform infrastructure;
• 24/7 automated monitoring for suspicious access patterns and potential data breach indicators.

While gl96 takes its security obligations seriously and applies industry-standard protections, no digital platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, gl96 will notify affected players and the relevant Philippine regulatory authorities in accordance with applicable legal requirements and without undue delay.

Under the Data Privacy Act of 2012 of the Philippines and this Privacy Policy, you have the following rights with respect to your personal data held by gl96:

• Right to be informed: The right to be informed of how your personal data is being processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data gl96 holds about you, and information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data gl96 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain data.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may withdraw consent for marketing communications at any time without penalty.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to complain: The right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the gl96 support team as described in Section 15 of this Policy. gl96 will respond to all valid data subject requests within the timeframe required by applicable Philippine law. gl96 reserves the right to verify your identity before processing a data subject request.

The gl96 platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gambling regulations. gl96 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

As part of our account registration and verification process, all players are required to confirm their age, and gl96 may request government-issued identification to verify this declaration. Any account found to be operated by or for the benefit of an individual under 21 will be immediately suspended, and any personal data associated with that account will be handled in accordance with our legal obligations regarding underage access.

Some of the service providers and technology partners engaged by gl96 to operate the platform — including cloud infrastructure providers and game software studios — may process personal data outside of the Philippines. Where such cross-border transfers occur, gl96 ensures that adequate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law.

These safeguards may include contractual data protection clauses in our agreements with third-party processors, ensuring that recipients are located in jurisdictions with adequate data protection frameworks, or other transfer mechanisms recognised under applicable law. By using the gl96 platform, you acknowledge that your personal data may be transferred outside the Philippines subject to these protections.

gl96 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. The "Last Updated" date at the top of this Policy reflects the most recent revision.

Material changes to this Policy — including changes that significantly affect how your personal data is used or shared — will be communicated to registered players via their registered email address or mobile number, and/or through a prominent notice on the gl96 platform, prior to the change taking effect.

Your continued use of the gl96 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by gl96, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 within your gl96 account once logged in — the fastest channel for most enquiries.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line for data subject access requests or data deletion requests to ensure prompt routing to the appropriate team.

gl96 will acknowledge all privacy-related enquiries within two (2) business days and will provide a substantive response within the timeframe required by the Data Privacy Act of 2012 of the Philippines.

If you are not satisfied with gl96's response to your privacy complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. gl96 will cooperate fully with any NPC investigation into the handling of your personal data.